3 Sweden upgrade mess - part I

This morning I got a (snailmail) letter from Jan Jendeby, manager of customer relations at 3 Sweden. According to the letter I am "one of the customers that made them Swedens best 3G operator". The letter continues to state that because of my contribution as a customer (note, I'm talking about a mass mailing thing, bet they don't have a clue about this blog) and to ensure that I will be able to fully use their services they invited me to upgrade my A1000. In addition they would treat me with either a Bluetooth headset or USB dongle. In Jan's letter (the customer relations guy) he adviced me to make a backup before I upgraded the software. Nice reminder, but I would have done that without his advice.

I quickly jumped on, because I'm going on vacation later on this week and would like to fix the upgrade before that. Said and done, I took the subway to their store at Kungsgatan in Stockholm.

To begin with, the Bluetooth headset had not been delivered to the stores yet, so I had to come back for it in an unspecified futere. The guy behind the counter was "sorry about that". Next, they promised to flash the phone within an hour - in reality that took almost three hours! In the store I checked that the phone worked. At the first startup I had to select a language and choosed Swedish becuase I could not remember what I had before. After calibrating the screen and specifying the time/date my upgraded A1000 seemed to work. But of course everything in it was gone, including all settings. So, I was eager to get my backup.