Best is not good

Since thursday I have spent 68 minutes, according to my A1000's log, with 3 Sweden's customer "service". While on hold 3 has been eager cross-selling upgrades and informing me that they are the "best 3G operator in Sweden" according to some mobile magazine. According to another magazine Vodafone has the best network - don't trust main stream media anoymore (yes, purposeful spelling)

The reason I contacted (first call) them more than 48 hours ago was because my data comm did not function in 2G mode. I'm on a scouting camp and wanted to blog about it (mobile.typepad.com/ms05). Well, not possible without e-mail.

Six calls, 55 hours, and a lot of frustration later they managed to enable the service I'm paying for.

At no time they apologized or offered any compensation. Nor did they monitor my error ticket. If 3 Sweden is supposed to be best, I wonder how good the other two (Vodafone and Tele2) are...